Cactus Worldwide is an innovative language course provider, based in Brighton but leading the way in foreign language training across the UK and the rest of the world. As a small, dynamic team we have a diverse skill set and expertise, and we take pride in focusing on providing excellent customer service for our clients, customers, and partners.

Key Responsibilities:

• Provide first class customer service, striving to exceed customers’ expectations, managing incoming enquiries by phone, email, chat and admin systems
• Support the Language Courses Manager with the course offering, course bookings, group numbers, centre capacity and other logistical aspects of the course delivery
• Help monitor and manage all student feedback, providing resolutions and solutions to exceed customer satisfaction
• Provide 4 hr turnaround time for all customer enquiries, course related questions, and feedback, focussing on best case practice.
• Perform course health checks and website audits when necessary
• Liaise with the Marketing Team regarding promotions, discounts and offers
• Make use of advanced functions on our CRM system
• Prepare sales and leads reports and provide feedback on the data
• Apply cross-selling techniques where appropriate
• Aim to exceed monthly student number targets

What we are looking for:

• Proven customer service experience in an office based setting (previous experience in an education sector desirable)
• Passion for travel, learning and languages
• Confident communicator with a positive and enthusiastic attitude, excellent telephone manner
• Focused and detail-orientated
• Excellent people, organisational and time management skills
• Proven experience of working to deadlines whilst maintaining efficiency
• IT literate (Excel, Outlook, databases )
• Ability to work under pressure and to deadlines and stay calm
• Excellent spoken & written English (Level C2 in the case of non-native speakers)
• Fluency in at least 1 of the following languages is highly desirable, but not essential: Spanish, French, Italian, German

What we offer:

• Salary of £22k per annum
• Health care benefits
• 25 days holidays plus UK Bank Holidays
• A fun and friendly working environment
• Transparency, honesty and understanding

The role is a hybrid role with 2-3 days per week in the Hove Office, so you need to live in a commutable distance from Brighton and Hove.

How to apply:

If you like the sound of it, please email your CV and a short paragraph explaining why you are interested in the role to recruitment@cactusworldwide.com

Application deadline: 27th June 2023